Privacy Policy
Effective Date: 09/25/2024
At Tide + Terra, your privacy and the security of your personal information are of utmost importance to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.
1. Information We Collect
We collect several types of information from and about users of our website, including:
Personal Information: When you place an order, create an account, subscribe to our newsletter, or contact us, we collect personal information such as your name, email address, mailing address, payment information (including credit card numbers), and phone number.
Non-Personal Information: This includes information about your device, browsing actions, and patterns, such as your IP address, browser type, time zone, and cookies installed on your device.
2. How We Use Your Information
We use your personal information to:
Process Orders: We use your personal and payment information to fulfill orders, including shipping, processing payments, and providing you with order updates.
Communications: We may contact you via email for order updates, promotional materials, special offers, or newsletters, provided you have opted in to receive such communications.
Improving Our Website: We use non-personal information to monitor and improve our website and services. This helps us better understand how customers interact with our site and optimize your shopping experience.
Legal Requirements: We may also use your information to comply with applicable laws and regulations, or to respond to lawful requests for information.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, including:
Service Providers: Payment processors, shipping companies, and other providers we use to fulfill your order.
Analytics Providers: We may share non-personal information with analytics services such as Google Analytics to help us better understand website traffic and usage.We require all third parties to respect the confidentiality of your personal information and use it only for the purposes for which we disclose it to them.
4. Data Retention
We retain your personal information for as long as necessary to provide you with our services, process orders, or comply with our legal obligations. If you would like us to delete your personal information, please contact us at hello@tideterra.com.
5. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Right to Access: You can request a copy of the personal information we hold about you.
Right to Correct: You can update or correct inaccurate or incomplete information.
Right to Delete: You can request the deletion of your personal information, subject to certain legal exceptions.
Right to Opt-Out: You may opt out of receiving promotional emails by clicking the unsubscribe link in any email. However, you will continue to receive transactional emails regarding your orders.If you would like to exercise any of these rights, please contact us at hello@tideterra.com
6. Cookies
Our website uses cookies to improve your browsing experience. Cookies are small data files stored on your device that help us remember your preferences, understand website usage, and deliver relevant content and advertisements.You can choose to disable cookies through your browser settings, but this may limit your ability to use certain features of our site.
7. Protecting Your Information
We take reasonable precautions to protect your personal information and follow industry best practices to ensure it is not inappropriately accessed, disclosed, altered, or destroyed. This includes using SSL encryption to safeguard your data during transactions.
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately, and we will take steps to delete it.
9. International Data Transfers
If you are accessing our site from outside the United States, please be aware that your information will be transferred, stored, and processed in the United States. By using our services, you consent to such transfers.
10. Updates to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and the effective date at the top will be revised.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:
Tide + Terra
Email: hello@tideterra.com
